When a customer's car will not start, they are not browsing Yelp reviews for fun. They need help and they are calling now. If your shop does not answer, they call the next one. Our agents capture vehicle info, check your schedule, book the appointment, and even coordinate tow service if needed — all before the customer hangs up.
Auto repair shops have a unique challenge: your most knowledgeable people — the mechanics — are under cars all day and cannot answer phones. Your service writer might handle 10 calls an hour during busy periods, but when they are with a customer at the counter, the phone rolls to voicemail. Every unanswered call is an empty bay and lost revenue.
Our agents act as your virtual service writer. They capture vehicle year, make, model, and mileage. They record the customer's description of the problem. They check your schedule for the next available drop-off slot. And they book the appointment — all in under 4 minutes. The customer gets a confirmation and your shop gets a new booking without anyone leaving the bay.
For breakdown calls, our agents can also coordinate tow service to bring the vehicle to your shop. We work with local towing companies (or your preferred tow partner) to get the car to you so the customer does not have to figure out logistics on their own. That kind of service builds loyalty and drives repeat business.
What Our Agents Handle for Auto Repair Shops
- Vehicle info capture (year, make, model, mileage)
- Appointment scheduling and drop-off coordination
- Parts availability check (with your system)
- Tow coordination for breakdowns
- Service history lookup
- Warranty and recall screening
31%
Auto shops lose 31% of potential customers to unanswered calls
Do not let that be your business. Answer every call.
Included in Every Plan
- Live bilingual agents
- Custom call script
- CRM integration
- Call recordings
- Real-time dashboard
- SMS dispatch notifications
Why Auto Repair Shops Choose Us
Virtual Service Writer
Our agents capture all vehicle details and book appointments just like your best service writer — without pulling anyone off the shop floor.
Tow Coordination
For breakdown calls, we coordinate tow service directly to your shop. Customers get door-to-door service and you get the job.
Schedule Optimization
We book appointments based on your bay availability and estimated job duration. No double-booking, no empty bays, no wasted time.
Common Questions from Auto Repair Shops
Can you check my shop's schedule before booking?
How do you handle customers who need a tow?
Do you capture enough vehicle info for my techs?
Stop Losing Auto Repair Jobs to Voicemail
7-day free trial. No credit card. Real humans on your phones starting this week.